Privacy policy

Last updated: January 2025

This Privacy Policy outlines how TROO.®, operated by Digovate (Pty) Ltd, collects, uses, discloses, and protects your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using our website, troo.tech, and related services ("Services"), you agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue using our Services.

1. Information We Collect

1.1. Information You Provide to Us
We collect personal information that you provide directly to us when you:

Register an account
Place an order
Subscribe to our newsletter
Contact customer support

This includes:

Contact Details: Name, email address, phone number, and shipping/billing address
Order Information: Payment confirmation and order details
Account Information: Username, password, and security preferences
Customer Support Information: Details shared during interactions with our team

1.2. Information We Collect Automatically
When you use our Services, we may collect data about your interaction with our website, including:

IP address
Device and browser type
Pages visited and time spent on the website
Location information derived from your IP address

We use cookies and other tracking technologies to collect this data.

1.3. Information from Third Parties
We may receive information from service providers such as:

Payment processors (e.g., PayFast)
Delivery partners
Marketing and analytics tools

2. How We Use Your Information

We use the information collected for purposes such as:

Processing and fulfilling orders
Providing customer support
Sending order updates and promotional communications
Personalizing your shopping experience
Analyzing website performance and user behavior
Complying with legal obligations

3. Sharing Your Information

We may share your personal information with:

Service Providers: Payment processors, delivery partners, and IT support providers
Marketing Partners: To provide tailored promotions and advertisements
Regulatory Authorities: To comply with legal obligations or resolve disputes

We will not sell or rent your personal information to third parties.

4. Your Rights Under POPIA

As a South African resident, you have the right to:

Access: Request details about the personal information we hold about you
Correction: Update incorrect or incomplete personal information
Deletion: Request the removal of your personal information
Objection: Object to the processing of your data for specific purposes
Complaints: Lodge a complaint with the Information Regulator

To exercise these rights, contact us at expert@troo.tech.

5. Cookies and Tracking Technologies

Our website uses cookies to:

Enhance your browsing experience
Track site usage and performance
Provide tailored advertisements

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information only as long as necessary for:

Fulfilling the purposes outlined in this policy
Complying with legal obligations
Resolving disputes or enforcing our agreements

7. Security of Your Information

We implement industry-standard security measures to protect your personal information. However, no system is completely secure. If you suspect a security breach, please contact us immediately.

8. International Transfers

Your data may be processed and stored outside South Africa. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided personal information, please contact us to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the "Last updated" date will be revised accordingly.

Contact Us

For any questions or concerns regarding this Privacy Policy or to exercise your rights under POPIA, please contact us at:

Company Name: Digovate (Pty) Ltd
Durban Office: 8 Pine Industrial Park, 16 Pineside Road, New Germany, 3610, South Africa
Johannesburg Office: (WeWork) 1F, 173 Oxford Rd, Rosebank, Johannesburg, 2196, South Africa
Email: expert@troo.tech
Website: troo.tech

By using our Services, you consent to the terms outlined in this Privacy Policy.