FAQ's
Welcome to our FAQ page, where you’ll find quick solutions to common queries about TROO.® products, warranties, orders, and more.
If you don’t see your question here, feel free to contact us directly—we’re here to help!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders within South Africa typically take 3-5 business days for delivery. For rural or remote areas, please allow an additional 1-2 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders over R500 within South Africa. For orders below this amount, a flat shipping fee applies.
What is your return policy?
We accept returns within 30 days of purchase, provided the product is unused, in its original packaging, and accompanied by proof of purchase.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at expert@troo.tech, and they’ll guide you through the process.
Orders
Below are some of are common questions about orders
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your delivery in real time.
What payment methods do you accept?
We accept all major credit and debit cards, EFTs, and mobile payments like SnapScan and Zapper.
Can I cancel my order?
Orders can be canceled before they are dispatched. Please contact our customer service team as soon as possible to request a cancellation.
What should I do if I received the wrong item?
If you receive an incorrect item, please contact our support team immediately at expert@troo.tech, and we’ll resolve the issue promptly.
Products
Below are some common questions about our products
Are your products covered by a warranty?
Yes, all TROO.® products come with a standard warranty. Specific warranty periods are detailed on the product pages.
How can I register my product warranty?
You can register your product warranty on our website by filling out the warranty registration form under the “Warranty” section.
How durable are TROO.® products?
TROO.® products are designed with premium materials and undergo rigorous testing to ensure long-lasting performance. Many of our products are reinforced to withstand daily wear and tear, including thousands of bends, drops, and extended use.